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    MTA084

    CompTIA A+ Course
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    195.0000 2023-12-30 MTA084 195.0000
    104 104 104 0 The CompTIA A+ is recognised as one of the top entry-level certifications in the industry. It validates your understanding of the most common hardware and software technologies in business and certifies the skills to support complex IT infrastructures. https://mytrainingacademy.org.uk/pub/media/catalog/product/b/a/banner-02_1_1_1.jpg
    • Price

      £195.00 including VAT (was £795.00)

      Offer ends 30 April 2024

      Save £600.00
    • Course Type Online Course
    • Course Duration 38 Hours
    • Course Access 12 Months
    • Awarded By CompTIA
    • Exam Voucher
      Add 2x CompTIA A+ Exam Vouchers (£360.00)
    • Practice Lab

      Add CompTIA A+ Practice Lab (£99.00)
    • Student Discount Card All students enrolled on this course are eligible to apply for a TOTUM Pro card
    • Deal Of The Day

      Get an EXTRA 20% off with code MTA20
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    MTA084
    The CompTIA A+ is recognised as one of the top entry-level certifications in the industry. It validates your understanding of the most common hardware and software technologies in business and certifies the skills to support complex IT infrastructures.
    -
    +
    Course Description

    In this CompTIA A+ online course, we prepare learners to take the 220-1101 and 220-1102 exams, which are the two exams required to earn the CompTIA A+ certification.

    The CompTIA A+ certification is ideal for anyone starting a new career in IT, as well as experienced IT professionals looking to validate their skills to boost their career prospects.

    On this CompTIA A+ online course you’ll learn how to maintain PC’s, mobile devices, operating systems, and printers. The course establishes the best practices in troubleshooting, security and networking across a number of devices. Our comprehensive online CompTIA A+ training course is delivered by expert instructors with practical, real-word experience. Their aim is to provide you with all you need to pass your CompTIA A+ examination with ease.

    Training Features

    • 12 months unlimited access.
    • Online video tutorials created by expert instructors.
    • Downloadable workbook.
    • Mock exam at the end of each course.
    • Flashcard and educational games.
    • MTA Course completion certificates.

    *To include exam vouchers or a practice lab in your order, simply select the option to 'Add 2x CompTIA A+ Exam Vouchers' or 'Add CompTIA A+ Practice Lab' above.

    Why should I get A+ certified?

    By achieving the CompTIA A+ certification you will create more career opportunities and be better positioned when applying for work. CompTIA A+ acts as a stepping stone towards more advanced qualifications, such as CompTIA Network+ and CompTIA Security+.

    The CompTIA A+ validates skills employers need from entry-level technicians and often provides entry-level employment opportunities for aspiring IT practitioners without work-related experience. Once certified, you’ll qualify for jobs such as IT support and Technical support specialist, earning up to £25k a year.

    Adding the CompTIA A+ qualification to your CV will greatly broaden your career prospects and significantly improve your earning potential with current or future employers.

    CompTIA A+ Prerequisites 

    There are no prerequisites to study the CompTIA A+ course although the CompTIA IT Fundamentals is available for individuals completely new to the world of technology.

    For anyone who manages their CompTIA training, this CompTIA training can be used for CompTIA exam prep, on-boarding new staff, or as part of a team training plan.

    Why train with us?

    We're an authorized CompTIA Training Partner, offering:

    • Bite-sized, self-paced course content for easy learning.
    • Step-by-step tutorial videos to prepare you for certification exams.
    • Access to courses on Mobile, Tablet, or Desktop.
    • State-of-the-art e-learning platform for a user-friendly experience.
    • Eligibility to apply for a TOTUM Pro Card.
    • Exceptional student support throughout your learning journey. Plus, our training comes with a 14 day money-back guarantee for your peace of mind.

    Follow on courses

    The following courses are recommended for those students looking to develop a career in networking or cyber security.

    Bulk discounts

    Bulk discounts are available on purchases of 10 or more A+ courses.

    If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

    Who is this course for?

    This course is ideal for anyone looking to pursue a career in IT, whether you're taking your first steps within the industry or acquiring the certifications required to advance your career. The CompTIA A+ certification is the ideal way to break through into the IT industry.

    Our CompTIA A+ online course is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

    In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

    Course Assessment Process

    To earn your official A+ certification from CompTIA, you will need to study the training courses and achieve a passing mark for both compulsory exams. These two exams include the 220-1101 exam which should be completed first before starting the 220-1102 exam.

    • CompTIA A+ 220-1101 - This exam covers covers mobile devices, networking technology, hardware, virtualization and cloud computing. 
    • CompTIA A+ 220-1102 - The second exam covers operating systems, security, software and operational procedures.  

    To help you prepare for your exam, we provide a mock exam at the end of your course with over 100 multiple choice questions to ensure you’re fully prepared for the real thing. Once you’ve passed with at least 90%, you’ll be ready to book your exam as a private candidate. To make life easier, we can help you find an appropriate exam centre and give you all the information you need to secure your place.

    Please note that the CompTIA exam fees aren’t included in the course price. To find the latest exam prices, visit:

    Once you’re fully prepared and ready to sit your exam, all you’ll have to do is purchase your exam voucher and sit your exam either online or at a test centre near you. Online testing offers you the ease and convenience to test for your certification from any quiet, distraction-free and secure location at any time. For more testing options, please visit CompTIA Testing Options

    For in-person testing, you can use the Pearson Vue Test Locator to find test centre locations near you.

    Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

    Requirements

    Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

    For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

    Looking for more information?
    Why should I become CompTIA A+ certified?
    We would highly recommend that you become CompTIA A+ certified as it is beneficial to you in many ways. Firstly it can increase your earning potential greatly. It is said that on average an A+ certified delegate can earn £25,000 annually. Having this qualification on your CV can give you a competitive edge over others who may be applying for the same role. According to the CompTIA Employer Perceptions of IT Training and Certification study 91% of managers who are looking to hire staff value an IT certification highly on a perspective candidates CV. Another reason you should undertake this course is that the skills you will be learning and will become certified to perform are universal. Which means you can work with a wide range of hardware.
    Is the CompTIA A+ certification internationally recognised?
    Yes. The Computing Technology Industry Association (CompTIA) A+ certification is compliant with ISO standards and has been validated by the United States Department of Defense.
    What types of questions can I expect during my exam?
    The CompTIA A+ exam includes both multiple choice and performance-based questions to fully test the knowledge you have gained from your studies.
    How long will it take to complete the CompTIA A+ course?
    The CompTIA A+ course requires 38 hours to complete both courses in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

    Learners will have access to the CompTIA A+ course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
    What experience does the course instructor have?
    We only use the industry’s finest instructors to develop our courses. They have a minimum of 10 years real-world experience and are subject matter experts in their fields.
    How many questions will there be on the CompTIA A+ exam?
    This exam (in both parts) will include a maximum of 90 questions.
    What is the pass mark for these exams?
    The CompTIA 220-1101 exam requires a score of 675 on a scale of 900 and the CompTIA 220-1102 exam requires a score of 700 on a scale of 900.
    What happens after I buy the course?
    You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
    What if I am unhappy with the course?
    We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.
    Does the course include exams?
    No, the CompTIA A+ exam fees aren’t included in the course price. To add exam vouchers, please select the option to 'Add 2x CompTIA A+ Exam Vouchers' above.
    Will I receive assistance with booking my exam?

    Yes. You can call or email us whenever you are ready to sit the exam.
    How much are the compTIA A+ exams?
    CompTIA A+ certification consists of 2 separate exams, 220-1101 and 220-1102. In order to take both exams, you need to purchase 2 exam vouchers. Vouchers currently cost £146+ VAT each (Prices are subject to change). For the latest prices, please visit https://wsr.pearsonvue.com/vouchers/pricelist/comptia.asp.

    Alternatively, you can purchase your CompTIA exams directly through us. To add exam vouchers, please select the option to 'Add 2x CompTIA A+ Exam Vouchers' above.
    When can I enrol on a course?
    We do not have set term dates, therefore you can enrol on a course at any time and study at a pace that suits you.
    Why is the price so low?
    We are committed to providing high quality training courses in vital skills at an affordable price. The cost of our courses and bundle offers reflect that commitment.
    If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
    Course Media
    a
    Career Path

    We've put together a list of relevant job titles you can apply for after achieving the CompTIA A+ certification (note that some careers may require further study, training and/or work experience):

    • 1st Line Support
    • 2nd Line Support
    • Computer Support Specialist
    • IT Technician
    • IT Engineer
    • IT Support Engineer
    • Desktop Support Technician
    • IT Support Analyst
    • Service Desk Administrator
    • Computer Support Administrator

    In these roles, the average salary you can earn is £24,000.00 per year (source: itjobswatch.co.uk, UK Only). IT Jobs Watch provides a unique perspective on today's information technology job market. Their aim is to present a concise and accurate map of the prevailing UK IT job market conditions.

    Career Advice

    Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:

    • How to put together a killer CV, Covering Letters and Thank You emails.
    • How to gain relevant work experience.
    • How to prepare for interviews.
    • How to understand Job adverts.
    • How to choose the right recruitment agency.
    • How to look for work on LinkedIn.
    • Information on dealing with redundancy.

    Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.

    Career Development

    Professional certification is critical for any IT technician who wants to establish a long and successful career. By earning CompTIA A+ certification, you will demonstrate your competency as an entry-level computer technician, which can open the door to a wide range of exciting career possibilities.


    Many employers consider the CompTIA A+ certification as a prerequisite when considering applicants for positions such as IT Technicians or Technical Support Staff. It is trusted as a solid starting point in the IT field and will be a great addition to your CV.


    Getting a CompTIA certification will always help you stand out from the crowd, now and in the future - whether you're just starting out, developing your career, or changing direction entirely. 

    Course Outline

    CompTIA A+ 220-1101 (Core 1)

    Module 1 - CompTIA A+ 220-1101 Devices, Setups, and Installs

    • 1.1 Introduction to the Course, Meet the Instructor
    • 1.2 Appropriate Safety Procedures
    • 1.3 PC Components
    • 1.4 Guidlines for PC Disassembly
    • 1.5 Motherboards
    • 1.6 CPU Sockets
    • 1.7 PCI Bus
    • 1.8 Storage Bus (SATA and IDE)
    • 1.9 Discussing PC Components
    • 1.10 Common Connection Interfaces
    • 1.11 Wired and Wireless Connection Standards
    • 1.12 Install Peripheral Devices
    • 1.13 Guidlines and Discussion for Installing Peripheral Devices

    Module 2 - CompTIA A+ 220-1101 Displays and Multimedia Devices

    • 2.1 Displays and Multimedia
    • 2.2 Display Device Connections and Cables
    • 2.3 Discussing Display Device Installation and Configuration
    • 2.4 Troubleshoot Display Devices
    • 2.5 Guidelines for Troubleshooting Display Devices
    • 2.6 Discussing Display Device Troubleshooting
    • 2.7 Install and Configure Multimedia Devices
    • 2.8 Discussing Multimedia Device Installation and Configuration

    Module 3 - CompTIA A+ 220-1101 Supporting Multiple Drive Types

    • 3.1 Supporting Multiple Drive Types and Memory
    • 3.2 Memory Types
    • 3.3 RAM Types
    • 3.4 Memory Modules
    • 3.5 DIMM and SO-DIMM Technologies
    • 3.6 Parity and ECC RAM
    • 3.7 Memory Compatibility Issues
    • 3.8 Discussing System Memory Installation
    • 3.9 Install and Configure Mass Storage Devices
    • 3.10 Storage Adapters and Cables
    • 3.11 Solid State Drives
    • 3.12 Guidlines for Installing Mass Storage Devices
    • 3.13 Discussing Mass Storage Device Installation and Configuration
    • 3.14 Install and Configure Removable Storage
    • 3.15 Discussing Removable Storage Device Istallation and Configuration
    • 3.16 Configure RAID
    • 3.17 RAID Configuration Options
    • 3.18 Discussing RAID Configuration
    • 3.19 Troubleshoot Storage Devices
    • 3.20 Boot Failures
    • 3.21 Discussing Storage Device Troubleshooting

    Module 4 - CompTIA A+ 220-1101 Accounting for CPUs and Internal
    Components

    • 4.1 Install Upgrade CPUs
    • 4.2 Multiprocessing and Multicore Processors
    • 4.3 Discussing CPU Upgrades
    • 4.4 Configure and Update BIOS UEFI
    • 4.5 Discussing BOIS-UEFI Configuration and Updates
    • 4.6 Install Power Supplies
    • 4.7 Discussing Power Supply Installation
    • 4.8 Troubleshoot Internal System Components
    • 4.9 POST and Boot Problems
    • 4.10 Boot Troubleshooting and Log Entries
    • 4.11 Motherboard Component Problems
    • 4.12 Discussing System Component Troubleshooting

    Module 5 - CompTIA A+ 220-1101 All About Network Theories

    • 5.1 Wired Networks
    • 5.2 Common Ethernet Network Implementations
    • 5.3 Taps and Mirrors
    • 5.4 Discussing Wired Networks
    • 5.5 Network Hardware Devices
    • 5.6 Switches
    • 5.7 Power Over Ethernet
    • 5.8 Discussing Network Hardware Devices
    • 5.9 Wireless Networks
    • 5.10 Access Points and Wireless Network Modes
    • 5.11 Discussing Wireless Networks
    • 5.12 Internet Connection Types
    • 5.13 Wireless Internet Service Providers WISP
    • 5.14 Discussing Internet Connection Types
    • 5.15 Network Configuration Concepts
    • 5.16 The TCIP-IP Protocol Suite
    • 5.17 Internet Protocol and IP Addressing
    • 5.18 Public and Private IP Addresses
    • 5.19 IPv6
    • 5.20 Discussing Network Configuration Concepts
    • 5.21 Network Services
    • 5.22 DNS
    • 5.23 Dynamic and Static IP Configurations
    • 5.24 DNS Records MX and A
    • 5.25 Web Servers and HTTP-HTTPS
    • 5.26 Discussing Network Services

    Module 6 - CompTIA A+ 220-1101 Network Operations and Diagnostics

    • 6.1 Configuring and Troubleshooting Networks
    • 6.2 Network Connections in Windows
    • 6.3 Install and Configure SOHO Networks
    • 6.4 Configure SOHO Network Security
    • 6.5 Firewalls
    • 6.6 Port Fowarding and Port Triggering
    • 6.7 Windows Firewall
    • 6.8 Network Security and Embedded Appliances
    • 6.9 Configure Remote Access
    • 6.10 Discussing Remote Access Configuration
    • 6.11 Troubleshoot Network Connections
    • 6.12 IP Configuration Issues
    • 6.13 Routing Issues
    • 6.14 Discussing Network Connection Troubleshooting

    Module 7 - CompTIA A+ 220-1101 Cloud and Virtualization Computing

    • 7.1 Configure Client-Side Virtulaization
    • 7.2 Hypervisors
    • 7.3 Processor Support and Resource Requirements
    • 7.4 Virtual Networks
    • 7.5 Client-Side Virtualization
    • 7.6 Cloud Computing Concepts
    • 7.7 Internal and External Shared Resources
    • 7.8 Cloud Service Options
    • 7.9 Virtual Desktops
    • 7.10 Software-Defined Networking (SDN)
    • 7.11 Discussing Cloud Computing Concepts

    Module 8 - CompTIA A+ 220-1101 Laptop Features and Troubleshooting

    • 8.1 Use Laptop Features
    • 8.2 Expansion Options
    • 8.3 Discussing Laptop Features
    • 8.4 Install and Configure Laptop Hardware
    • 8.5 Discussing Laptop Hardware Installation and Configuration
    • 8.6 Troubleshoot Common Laptop Issues
    • 8.7 Discussing Troubleshooting Common laptop Issues

    Module 9 - CompTIA A+ 220-1101 Syncing and Setup of Mobile Devices

    • 9.1 Syncing and Setup of Mobile Devices
    • 9.2 Connect and Configure Mobile Devices
    • 9.3 Configure Mobile Device Network Connectivity
    • 9.4 Mobile VPN Configuration
    • 9.5 Email Configuration Options
    • 9.6 Discussing Mobile Device Network Connectivity Configuration
    • 9.7 Support Mobile Apps
    • 9.8 Discussing Mobile App Support

    Module 10 - CompTIA A+ 220-1101 All Things Printing

    • 10.1 All Things Printing
    • 10.2 Discussing Laser Printer Maintenance
    • 10.3 Maintain Inkjet Printers
    • 10.4 Discussing Inkjet Printer Maintenance
    • 10.5 Maintain Impact, Thermal, and 3D Printers
    • 10.6 Discussing Impact, Thermal, and 3D Printer Maintenance
    • 10.7 Install and Configure Printers
    • 10.8 Discussing Printer Installation and Configuration
    • 10.9 Troubleshoot Print Device Issues
    • 10.10 Install and Configure Imaging Devices
    • 10.11 Discussing Device Installation and Configuration

    CompTIA A+ 220-1102 (Core 2)

    Module 1 - CompTIA A+ 220-1102 Operating System Management

    • 1.1 Introduction to the Course, Meet the Instructor
    • 1.2 Identify Common Operating Systems
    • 1.3 Microsoft Windows
    • 1.4 Work and Education Features
    • 1.5 Windows System Limits
    • 1.6 Apple Operating Systems
    • 1.7 Linux Disk and File Management
    • 1.8 Discussing OS Types
    • 1.9 Use Windows Features and Tools
    • 1.10 Administrative Tools
    • 1.11 Manage Files in Windows
    • 1.12 System Hierarchies
    • 1.13 File Attributes
    • 1.14 Discussing Windows Features and Tools
    • 1.15 Manage Disks in Windows
    • 1.16 Discussing File Management in Windows
    • 1.17 The Windows Disk Management Console
    • 1.18 Discussing Windows Disk Management
    • 1.19 Manage Devices in Windows
    • 1.20 Device Manager
    • 1.21 Discussing Windows Device Manager

    Module 2 - CompTIA A+ 220-1102 Configuring and installing the OS

    • 2.1 Configuring and Installing the OS
    • 2.2 Installation Boot Methods
    • 2.3 Disk Formatting and Partitioning
    • 2.4 Networking Considerations
    • 2.5 Post Installation Tasks
    • 2.6 OS Installation Types
    • 2.7 Unattended Installations
    • 2.8 Maintain OSs
    • 2.9 OS Updates
    • 2.10 Anti-Malware Updates
    • 2.11 Scheduled Backups
    • 2.12 Task Schedulers part 1
    • 2.13 Task Schedulers part 2
    • 2.14 Install Windows 10 Demonstration
    • 2.15 Discussing OS Maintenance

    Module 3 - CompTIA A+ 220-1102 Tools to Troubleshoot and Maintain the OS

    • 3.1 Install and Manage Windows Applications
    • 3.2 Windows OS Tools
    • 3.3 Application and Print Services
    • 3.4 Task Manager
    • 3.5 Manage Windows Performance
    • 3.6 Windows Performance Management Tools
    • 3.7 Troubleshoot Windows
    • 3.8 Event Viewer
    • 3.9 The System Configuration Utility
    • 3.10 Troubleshooting Tips Boot Process
    • 3.11 Troubleshooting Tips for Windows System Issues
    • 3.12 Blue Screens and Spontaneous Shutdowns
    • 3.13 Troubleshooting Tips for File and Memory Corruption
    • 3.14 Safe Boot
    • 3.15 System Repair Disc
    • 3.16 System Restore
    • 3.17 Guidelines for Troubleshooting Windows Issues

    Module 4 - CompTIA A+ 220-1102 Network Management Tools

    • 4.1 Network Management Tools
    • 4.2 Network Connectivity
    • 4.3 IP Addressing and Connection Types
    • 4.4 Proxy Settings
    • 4.5 Windows Client Configuration
    • 4.6 Location Services
    • 4.7 Firewalls
    • 4.8 Network Troubleshooting
    • 4.9 Remote Desktop Tools
    • 4.10 Desktop Management and Remote Monitoring Tools
    • 4.11 Disscussion Topics

    Module 5 - CompTIA A+ 220-1102 Sharing Resources and Wrights Management

    • 5.1 Sharing Resources and Wrights Management
    • 5.2 User Group Accounts
    • 5.3 Local Secutity Policy
    • 5.4 SSO and Credential Manager
    • 5.5 Workgroups and Homegroups
    • 5.6 Network and Sharing Center
    • 5.7 Network Share Configuration
    • 5.8 NTSF File and Folder Permissions
    • 5.9 Configure Active Directory Accounts and Policies
    • 5.10 Domain Membership and Group Policy Objects
    • 5.11 Basic AD Functions
    • 5.12 Account Locks and Password Resets

    Module 6 - CompTIA A+ 220-1102 Threats and Security Measures

    • 6.1 Threats and Security Measures
    • 6.2 Logical Security Concepts
    • 6.3 Encryption
    • 6.4 PKI and Certificates
    • 6.5 Execution Control
    • 6.6 NAC
    • 6.7 Discussing Logical Decurity Concepts
    • 6.8 Threats and Vulnerablilities
    • 6.9 Types of Password Attacks
    • 6.10 Discussing Threats and Vulnerabilities
    • 6.11 Physical Security Controls
    • 6.12 Discussing Physical Security Measures

    Module 7 - CompTIA A+ 220-1102 Policies to Protect Data

    • 7.1 Policies to Protect Data
    • 7.2 Implement Security Best Practices
    • 7.3 Guidlines for Implementing Security Best Practices
    • 7.4 Discussing Security Best Practices Implementation
    • 7.5 Implement Data Protection Policies
    • 7.6 ACLs and Directory Permissions
    • 7.7 Full Disk Encryption
    • 7.8 Guildlines for Implementing Data Protection Policies
    • 7.9 Discussing Data Protection Policies
    • 7.10 Protect Data During Incident Response
    • 7.11 Discussing Data Protection During Incident Response

    Module 8 - CompTIA A+ 220-1102 Prevent Malware and Security Threats

    • 8.1 Prevent Malware and Security Threats
    • 8.2 Detect, Remove, and Prevent Malware
    • 8.3 Trojan Horses and Spyware
    • 8.4 Sources of Malware Infection
    • 8.5 Best Practices for Malware Removal
    • 8.6 Discussing Detecting, Removing, and Preventing Malware Infections
    • 8.7 Troubleshoot Common Workstation Security Issues
    • 8.8 Discussing Troubleshoot Common Workstation Security Issues

    Module 9 - CompTIA A+ 220-1102 Supporting and Troubleshooting Mobile Devices

    • 9.1 Supporting and Troubleshooting Mobile Devices
    • 9.2 Secure Mobile Devices
    • 9.3 IOT Internet of Things
    • 9.4 Discussing Mobile Device Security
    • 9.5 Troubleshoot Mobile Device Issues
    • 9.6 Mobile Device Security Troubleshooting
    • 9.7 Discussing Troubleshooting Mobile Devices

    Module 10 - CompTIA A+ 220-1102 Implementing Operational Procedures

    • 10.1 Implementing Operational Procedures
    • 10.2 Environmental Impacts and Controls
    • 10.3 Discussing Environmental Impact and Controls
    • 10.4 Create and Maintain Documentation
    • 10.5 Discussing Documentation Creation and Maintenance
    • 10.6 Use Basic Change Management Best Practices
    • 10.7 Discussing Change Management Best Practices
    • 10.8 Implement Disaster Prevention and Recovery Methods
    • 10.9 Discussing Implement Disaster Prevention and Recovery Methods
    • 10.10 Basic Scripting Concepts
    • 10.11 Discussing Scripting
    • 10.12 Professionalism and Communication
    • 10.13 Discussing Professionalism and Communication Skills

     

     
    Training Features
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      EXPERT INSTRUCTOR-LED TRAINING

      We only use the industry’s finest instructors to develop our courses. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

       
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      EXAM SIMULATORS

      To help you prepare for your exam, we provide a mock exam at the end of your course with over 100 multiple choice questions to ensure you’re fully prepared for the real thing. Our mock exams offer tailored practice that mirrors the format, difficulty, and content of your certification test. Practice makes perfect, and with our extensive question bank, you can hone your skills, improve time management, and boost your confidence.

       
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      VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS

      Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.

       
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      NAVIGATION & CONTROLS

      Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.

       
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      SOCIAL LEARNING & NETWORKING

      We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

       
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      FLASH CARDS & EDUCATIONAL GAMES

      Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

       
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      12 MONTHS UNLIMITED ACCESS

      Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.

       
    Payment Options

    For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

    For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

    Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.

    TOTUM PRO Card

    All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.

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    Instalment opetions - 0% APR

    My Training Academy Klarna
    Klarna

    Learn now, Pay later

    We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

    It’s a safe and simple way to get the stuff you want, when you want it.

    A new way to pay

    3 Easy Payments

    on baskets between £35 and £1,000

    • Pay in 3 equal payments every 30 days
    • No fees, interest or credit agreement.
    • Instant credit approval at checkout
    • Safe and secure - you're covered through Klarna's Buyer Protection Policy.
    • Easily manage payments online or through the Klarna app.
    FAQs

    HOW TO GET STARTED?

    • Add your course to basket and proceed to checkout.
    • Ensure you have sufficient funds available in your card to cover the first payment.
    • Select “Klarna” as your payment method and place your order.
    • Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
    • Klarna will send you an email confirmation and reminders when it’s time to pay.
    FAQs

    Spread the cost up to 4 years*

    on baskets over £250

    • Spread the cost from 6 months up to 4 years – you choose the term
    • 0% interest on terms of 6-36 months
    • 9.99% interest on terms of 48 months
    FAQs

    Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200

    See how it works

    Select an amount

    Choose how you want to pay

    Summary

    Pay now: £0
    Pay in 30 days: £250

    Or return your purchase within 14 days for free.

    FAQs

    • General
    • Buy now, pay in 30 days
    • 3 easy payments
    • Spread the cost
    General
    Who is Klarna?
    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
    Is my payment information safe?
    Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
    What do I need to provide when I make a purchase?
    If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
    I have been asked to go to Klarna's site. Is this correct?
    You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
    I have cancelled my order. How long will it take until I receive my refund?
    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
    I have asked for a refund. How will I be refunded?
    Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
    I haven't received an email with my statement/payment information.
    You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
    I still have questions regarding payment, how can I get in touch?
    Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
    I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
    Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
     
    Buy now, pay in 30 days
    How does Pay in 30 days work?
    Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
    Am I eligible for Pay in 30 days?
    To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
    I've received a statement, but I've not yet received my goods.
    In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
    What happens if I don't pay for my order?
    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
    Can I pay before the due date?
    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
    3 easy payments
    How does 3 easy payments work?
    3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
    Am I eligible for 3 easy payments?
    To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
    What happens if I don't pay for my order?
    Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
    Can I pay before the due date?
    No, this is not currently possible for 3 easy payments purchases.
    Have you received my payment?
    Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
    What happens to my statement, when I've returned the goods?
    Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
    Spread the cost
    How does Spread the cost work?
    Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
    How do I use Spread the cost?
    When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
    Can I pay less than the amount owed each month?
    You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
    Do I need to be 18?
    Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
    How do I manage my Klarna Account?
    Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
    How is my statement sent?
    If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
    How do I make a payment?
    First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
    I have asked for a refund. How will I be refunded?
    If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
    I've received my monthly statement and a payment is due, but I've not yet received my goods.
    You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

    Look for Klarna
    at checkout

    Klarna

    *Credit offered subject to financial circumstances. Must be 18. T&Cs apply.

    Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.

    Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions

    3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.

    The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

    £795.00 £195.00

    Save £600.00
    Was £795.00 (Offer ends 30/04/2024)
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