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    • CPDCM01

    Conflict Resolution Online Course

    14.9900 2023-12-30 CPDCM01 14.9900
    69 69 69 0 Learn about conflict management procedures. https://mytrainingacademy.org.uk/pub/media/catalog/product/r/s/rsz_conflict-resolution.jpg

    All students enrolled on this course are entitled to apply for an XO student discount card.

    • Type : E-Learning
    • Duration : 3 Hours
    • Access : 12 Months
    • Awarded By : The CPD Group
    • Eligible to Apply : Yes
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    Learn about conflict management procedures.
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    Course Description
    Course Description
    Get work ready with our

    Conflict Resolution course

    today!

    This Conflict Resolution online course will introduce you to Conflict Management Procedures. Develop an awareness of the risks of providing public help and learn how to deal with conflict. You will also gain an understanding of what help is available to effectively and safely support you in trying to resolve conflicts.

    On completion of this course the learner will be able to:

    • Explain the purpose of a Conflict Resolution Procedure.
    • Understand Conflict Resolution Procedures.
    • Identify the key roles in Conflict Resolution Procedures.
    • Understand an employee's right of appeal.

    Exams and Accreditation Features:

    • This course is accredited by The CPD Group
    • Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
    • An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.

    Format

    The Conflict Resolution course is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace. The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple choice questions based on the material that you have studied. Once you have passed the course you can download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resist the test as many times as required.

    Duration and Time Limit

    The Conflict Resolution training takes approximately 2 – 3 hours to complete, although there is no time limit and you can do it in your own time and in stages.

    Certificate

    After passing the Conflict Resolution course you can immediately download your certificte in PDF format, which is fully accredited by The CPD Group.

    Benefits

    • Improve your career prospects.
    • Learn valuable knowledge, skills, advice and guidance to help you achieve success.
    • Study online from anywhere.
    • Study at your own pace.
    • Download and print your accredited CPD certificate on successful completion.

    Learn with confidence

    Book

    the best Conflict Resolution course online

    with My Training Academy today.

    To get started, please select the number of users you require and add the course to your shopping basket by selecting 'Add to Basket'. You will then be able to make payment using most credit and debit cards or a PayPal account.

    Bulk discounts

    Bulk discounts are available on purchases of 10 or more courses.

    If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.

     
    Who is this course for?
    Who is this course for?
    This course is suitable for anyone that wants to learn about conflict management procedures. 
    Course Assesment Process
    Course Assessment Process

    Exams and Accreditation Features:

    • This course is accredited by The CPD Group
    • Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
    • An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours
    • All evidence of learning and certification will remain on our system for your future reference.

    Got a question about exams? Contact our course advisors by email or by phone on 01707 828 751. We're happy to help!

    Requirements
    Requirements

    Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

    For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

    Looking for more information?

    Looking for more information?

    What is the structure of the course?
    The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.

    Where / when can I study the course?
    You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient.

    Is there a test at the end of the course?
    Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing.

    What if I don't pass the test?
    If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

    When will I receive my certificate?
    Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

    How long does it take to complete the course?
    We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test.
    If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
    Course Media
    Course Media
    a
    Course Outline

    The Conflict Resolution course is organized into the following modules:

    • Module 1: Explain the purpose of a Conflict Resolution Procedure.
    • Module 2: Understand Conflict Resolution Procedures.
    • Module 3: Identify the key roles in Conflict Resolution Procedures.
    • Module 4: Understand an employee's right of appeal.
    Training Features

    We are one of the leading training providers offering CPD Accredited and Certificated online training courses following the Qualifications and Credit Framework (QCF).

    •  An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.
    • The courses are responsive meaning they can be accessed on a PC, Laptop, Desktop, Mobile or tablet.
    • The course will count towards CPD hours for the process of revalidation for midwives and nurses.
    • The online nature of the courses means that they are cheaper, but do not compromise the quality.
    • We take pride in our customer service, offering dedicated Tutor Support via email, online messenger and telephone.
    • The test will be multiple choice. You can retake the test at no extra cost to improve your grade.
    • The learning can be viewed after the test for future reference.
    • The courses come complete with both online “class room” style training and downloadable documentation to aid your learning.
    • You have 12 months in which to complete the course.
    • All evidence of learning and certification will remain on our system for your future reference.
    • You are able to access training courses on a desktop, laptop, tablet or mobile device.
    • The module can be used as Induction, Awareness, Refresher and Foundation Training.
    • The course will assist in remaining compliant, getting a job, starting a career or to expand on your current learning and development.
    Instalment opetions - 0% APR

    Learn now, Pay later

    We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

    It’s a safe and simple way to get the stuff you want, when you want it.

    A new way to pay

    3 Easy Payments

    on baskets between £35 and £1,000

    • Pay in 3 equal payments every 30 days
    • No fees, interest or credit agreement.
    • Instant credit approval at checkout
    • Safe and secure - you're covered through Klarna's Buyer Protection Policy.
    • Easily manage payments online or through the Klarna app.
    FAQs

    HOW TO GET STARTED?

    • Add your course to basket and proceed to checkout.
    • Ensure you have sufficient funds available in your card to cover the first payment.
    • Select “Klarna” as your payment method and place your order.
    • Your order will be dispatched as normal and the two remaining payments will be taken at 30 and 60 days.
    • Klarna will send you an email confirmation and reminders when it’s time to pay.
    FAQs

    Spread the cost up to 4 years*

    on baskets over £250

    • Spread the cost from 6 months up to 4 years – you choose the term
    • 0% interest on terms of 6-36 months
    • 9.99% interest on terms of 48 months
    FAQs

    Representative example without 0% or 9.99% offers: Representative 18.9% APR (variable) Purchase interest rate 18.9% p.a. (variable) Assumed credit limit £1,200

    See how it works

    Select an amount

    Choose how you want to pay

    Summary

    Pay now: £0
    Pay in 30 days: £250

    Or return your purchase within 14 days for free.

    FAQs

    • General
    • Buy now, pay in 30 days
    • 3 easy payments
    • Spread the cost
    General
    Who is Klarna?
    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select 'Klarna' at the checkout.
    Is my payment information safe?
    Payment information is processed securely by Klarna. No card details are transferred to or held by My Training Academy. All transactions take place via connections secured with the latest industry standard security protocols.
    What do I need to provide when I make a purchase?
    If you want to make a purchase with Klarna you need to provide your name, address and email address. It is important to update your billing address in the checkout if it is different from your delivery address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.
    I have been asked to go to Klarna's site. Is this correct?
    You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk
    I have cancelled my order. How long will it take until I receive my refund?
    As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
    I have asked for a refund. How will I be refunded?
    Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
    I haven't received an email with my statement/payment information.
    You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
    I still have questions regarding payment, how can I get in touch?
    Visit Klarna's Customer Service for a full list of FAQ's, live chat and telephone options.
    I tried to pay using Klarna but received an ‘unavailable payment method’ message. What went wrong?
    Make sure you are using your home address or whichever address is attached to your personal credit file as your billing address. We need to perform a credit check for instalment plans but we cannot perform a credit check on a business address, so in these cases the application will be rejected automatically. Please use your personal address and try again. If the problem persists, it’s possible there is an issue with your credit rating. If you are still having issues and believe your credit application should be successful, please visit Klarna Customer Service for a full list of FAQ's, live chat and telephone options.
     
    Buy now, pay in 30 days
    How does Pay in 30 days work?
    Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you're happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.
    Am I eligible for Pay in 30 days?
    To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor My Training Academy run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as My Training Academy have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.
    I've received a statement, but I've not yet received my goods.
    In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna's Customer Service so that we can postpone the due date on your payment.
    What happens if I don't pay for my order?
    Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due — you'll receive email reminders to pay — and, if very late, we'll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.
    Can I pay before the due date?
    You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.
    3 easy payments
    How does 3 easy payments work?
    3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
    Am I eligible for 3 easy payments?
    To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.
    Will a credit search take place against me?
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.
    What happens if I cancel or return my order?
    As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
    What happens if I don't pay for my order?
    Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
    Can I pay before the due date?
    No, this is not currently possible for 3 easy payments purchases.
    Have you received my payment?
    Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
    What happens to my statement, when I've returned the goods?
    Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
    Spread the cost
    How does Spread the cost work?
    Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Spread the cost is a promotional plan on the Klarna Account.
    How do I use Spread the cost?
    When you shop online, Klarna's system reviews each order to determine which payments options are available to you. If Spread the cost is offered, simply select this option. The first time you shop with Spread the cost you will be asked in to apply for a Klarna Account. If you're approved Klarna will create an account for you and your order will be placed. Every time you shop with Spread the cost after that, you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
    Can I pay less than the amount owed each month?
    You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It's up to you.
    Do I need to be 18?
    Spread the cost is only available to people aged 18 or over and is an online exclusive payment method.
    How do I manage my Klarna Account?
    Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
    How is my statement sent?
    If you chose to use Spread the cost, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select 'Make a payment' and enter the amount you wish to pay towards your balance.
    How do I make a payment?
    First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select 'Make a payment' and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna's Customer Service here.
    I have asked for a refund. How will I be refunded?
    If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting our Customer Service.
    I've received my monthly statement and a payment is due, but I've not yet received my goods.
    You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

    Look for Klarna
    at checkout

    *Credit offered subject to financial circumstances. Must be 18. T&Cs apply.

    Klarna: Subject to financial circumstances. You must be at least 18. Credit is provided by Klarna Bank AB, which is authorised and regulated by the Swedish Financial Services Authority, with limited supervision by the Financial Conduct Authority and Prudential Regulation Authority in the UK. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you already have a Klarna Credit account, this purchase will be added to your balance.

    Pay in 30 days: The payment period is 30 days from shipment of goods. Full terms and conditions

    3 Easy Payments: A third is payable on the day of purchase. The balance is paid in two equal monthly instalments over the following two months. Open to anyone with a UK registered debit or credit card.

    The payment methods Pay in 30 days and 3 Easy Payments are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

    £195.00 £14.99

    Save £180.01
    Was £195.00 (Offer ends 30/09/2021)
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