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ITILV4-2

ITIL 4 Specialist: Create, Deliver and Support

949.0000 2023-12-30 ITILV4-2 949.0000
104 104 104 0

Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

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  • Price

    £949.00 including VAT (was £999.00)

    Offer ends 31 March 2024

    Save £50.00
  • Course Type E-Learning
  • Course Duration 18 Hours
  • Course Access 6 Months Access
  • Awarded By Peoplecert
  • Student Discount Card Yes
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ITILV4-2

Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

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Course Description

This ITIL 4 Specialist: Create, Deliver and Support course builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services. 

CDS focuses on a practical and holistic approach to the creation and management of effective services, including the creation and improvement of value streams for new and existing services.!

IT teams need to ensure that the services that they deliver meet demand, improve and evolve continually and meet the challenges of the changing times, all while keeping a strong focus on the delivery of value to customers.

By studying the CDS course you’ll learn how established practices can be improved, how services are developed, and users supported with value streams. Find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

What is included in the course? 

  • Get certified At Your Own Pace.
  • Fully Accredited.
  • 6 Months Online Access.
  • Official ITIL 4 Specialist Exam Voucher (Exam Taken Online);
  • Study Guides, Quizzes, Sample Exam and more...
  • Tutor Support.
  • 24/7 Helpdesk.

Entry Requirements

Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the CDS exam.

Learn with confidence

We’re so certain that you’ll get great value from our ITIL 4 Specialist: Create, Deliver and Support course that we offer a 14 Day 100% Money Back Guarantee.

Our students frequently recommend our courses to their friends, family and colleagues, so it’s vitally important to us that you are 100% satisfied with the service you receive from My Training Academy.

If you’re not entirely satisfied, then you will receive a full refund.

Click the “Add to Basket” button to book your course today.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

The ITIL 4 course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
Who is this course for?
  • IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure
  • Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service
  • Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network
  • Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others
Course Assessment Process

In order to achieve your ITIL 4 qualification, you must pass the ITIL 4 Specialist: Create, Deliver and Support exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL 4 Specialist: Create, Deliver and Support exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher 

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

Exam Details: 

Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?
What is ITSM?
ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does the ITIL certification path look like?
Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.
How can ITIL benefit businesses?
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
What's new with ITIL 4?
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
 

The course is organised into the following modules:

  • Module 1 SVS Key Concepts and Challenges
  • Module 2 – Value Streams for New Services
  • Module 3 – Value Streams for User Support
  • Module 4 – Know how to Create, Deliver and Support Services
  • Module 5 – Course Recap and Exam Preparation.

Each lesson contains a video tutorial, study guide and associated quiz.

Payment Options

For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.

For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.

Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.

TOTUM PRO Card

All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.

TOTUM PRO card is aimed at professional learners, giving you access to exclusive discounts. Explore the full list of offers.

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£999.00 £949.00

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Was £999.00 (Offer ends 31/03/2024)
ITIL 4 Specialist: Create, Deliver and Support
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