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MTA105

FitSM® Course

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Learn how to manage IT services with a pragmatic and lightweight standard.

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  • Price

    £99.00 including VAT (was £395.00)

    Offer ends 31 May 2022

    Save £296.00
  • Course Type E-Learning
  • Course Duration 30 Hours
  • Course Access 12 Months
  • Awarded By APMG International
  • Tutor Support

    Add additional features (£96.00)
  • Student Discount Card All students enrolled on this course are entitled to apply for a XO student discount card.
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MTA105

Learn how to manage IT services with a pragmatic and lightweight standard.

Course Description

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project.

IT Service Management is a discipline that helps provide services with a focus on customer needs and in a professional manner. It is widely used in the commercial and public sectors to manage IT services of all types, but current solutions are very heavyweight with high barriers to entry.

FitSM is a lightweight approach to professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provides crucial help in providing services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.

This FitSM Foundation level course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.

What will you learn?

  • The basic IT service management concepts and terms
  • The purpose and structure of FitSM standards – plus their relationship to other standards
  • The process framework underpinning FitSM
  • The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently

Who is this FitSM course for? 

  • Roles involved in managing and operating federated IT services  

Pre-requisite

There is no pre-requisite required for the FitSM course.

What is included on the course? 

  • APMG Agile Programme Management® syllabus 
  • APMG Accredited Course Materials
  • FitSM® Exam Guidance
  • Official APMG Sample Exam Paper
  • This course also includes tutor support to answer any questions you may have.

This course comes with a 14 day money back guarantee so enrol today and get started.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.

The FitSM course is provided by CUPE International Limited, an ATO of APMG International.
Who is this course for?

Roles involved in managing and operating federated IT services  

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.
Course Assessment Process

To earn your FitSM certification from APMG International, you will need to study this e-learning and achieve a passing mark for the FitSM certification exam.

Exam Format

  • 30 minutes
  • Closed book, i.e. no aids are allowed
  • 20 multiple choice questions (four possible answers for each question, one correct answer per question)
  • At least 65% correct answers (13 of 20) are required to pass the examination

To prepare for your FitSM exam, we provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate. 

To make life easier, we can help you book your online exam. Please note: exam fees aren’t included in the course price.

Got a question about exams? Contact our course advisors by email or by phone on 01707 828 751. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

Looking for more information?
Do you offer tutor support?
Yes. The best asset you can have while studying is a helpful tutor and our aim is to give you the best possible support on your course.
When can I enrol?
We do not have set term dates therefore you can enrol on a course at any time and study at a pace that suits you.
Can I study outside of the UK?
Yes, the very nature of online studying enables students from outside the UK to access courses with ease.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Media
Career Path

We've put together a list of relevant job titles you can apply for after achieving your FitSM certification (note that some careers may require further study, training and/or work experience):

  • Project Administrator
  • Project Officer
  • PMO Co-ordinator
  • Project Manager
  • Project Planner
  • Project Management Assistant
  • Project Support Officer
  • Project Consultant
  • Project Management Tutor

In these roles, the average salary you can earn is £32,500.00 per year (source: itjobswatch.co.uk, UK Only).

IT Jobs Watch provides a unique perspective on today's information technology job market. Their aim is to present a concise and accurate map of the prevailing UK IT job market conditions.

Career Advice

Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:

  • How to put together a killer CV, Covering Letters and Thank You emails.
  • How to gain relevant work experience.
  • How to prepare for interviews.
  • How to understand Job adverts.
  • How to choose the right recruitment agency.
  • How to look for work on LinkedIn.
  • Information on dealing with redundancy.

Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 01707 828 8751 to speak with one of our friendly course advisors today.

Career Development

Getting an FitSM certification will always help you stand out from the crowd, now and in the future - whether you're just starting out, developing your career, or changing direction entirely.

The Project Management Talent GAP report produced by PMI suggests that 15.7 million new project management roles will be created globally by 2020. The rapid growth of demand for project management roles and the exceptional salary levels in the profession make the project management profession highly desirable to job seekers.

Course Outline
What are the key things you will learn?
  • The general aspects of implementing ITSM, the processes required to operate and control services effectively (according to the FitSM-1 standard), and important interfaces in a service management system.
  • The six processes related to service operation and control:
    • Incident and service request management
    • Problem management
    • Configuration management
    • Change management
    • Release and deployment management
    • Continual service improvement management
EBooks and Practice Labs

Need Practical Experience?

As a bolt-on option, we offer Practice Labs as it provides users with an online lab platform to develop their practical skills in IT technologies such as CompTIA, Microsoft, Cisco and VMWare.


In addition to the hardware you require, you also gain access to high quality practical exercises covering exam topics to help you to maximize your study time and increase your results. Practice Labs are highly effective and offer a cheaper alternative to setting up your own test environment.


You will gain unlimited access to the Practice Labs for 12 months- helping you to consolidate your learning and prepare you for work.

Gain access to our E-Book's Library

This bolt-on option will provide you with a wealth of research and reference material to help you make the most of your studies. Our e-book's library will serve as a great addition to your course material and provide massive savings in comparison to the cost of buying additional study books to support your learning.


For more information about our career advice services, contact us on 01707 828 8751 to speak with one of our friendly course advisors today.

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£395.00 £99.00

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Was £395.00 (Offer ends 31/05/2022)
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