Guest Excellence Online Course
£14.99 including VAT (was £195.00)Save £180.01
Offer ends 31 May 2022
- Course Type E-Learning
- Course Duration 30 Minutes
- Course Access 12 Months
- Awarded By Institute of Hospitality
- Student Discount Card All students enrolled on this course are entitled to apply for a XO student discount card.
You don’t need to have any previous training to do this course.
In order to complete this course, you must achieve 70% or more in the final multiple-choice quiz.
On completion of this course, you will be able to:
- Understand the negative impacts on business caused by poor service
- Learn how to provide what your guest needs for a visit to be excellent
- Identify the key points in the guest journey
- Develop knowledge on the guest excellence mindset
- 100% Pass Rate.
- Easy to complete.
- Improve your career prospects.
- Learn valuable knowledge, skills, advice and guidance to help you achieve success.
- Study online from anywhere.
- Study at your own pace.
- Download and print your certificate on successful completion.
Learn with confidence
the best Guest Excellence course onlinewith My Training Academy today.
To get started, please select the number of users you require and add the course to your shopping basket by selecting 'Add to Basket'. You will then be able to make payment using most credit and debit cards or a PayPal account.
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
This course is suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.
Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.
In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.
Assessment: Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly in order to pass and receive a certificate.
Endorsement(s): Endorsed by the Institute of Hospitality.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
The Guest excellence course is organized into the following modules.
Why does guest excellence matter?
Poor service can have a negative impact on any type of business. This module explores the negative effects poor service can have on a business and its team members.
Why and how to focus on what matters most to the Guest
When providing guest excellence, a business needs to know the guest’s journey from the guests first impression with the business right through to the end transaction. This module will provide insight into what the guest needs for a visit to be excellent.
How to develop a service mindset and culture
Hospitality and guest excellence are a mindset, it stems from our attitude towards the guest. This module will look at some guidance that if put into place, will help develop a service mindset and culture.
This eLearning is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace.
The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple-choice questions based on the material that you have studied.
Once you have passed the course you can download your fully accredited CPD certificate (PDF format) directly from your learning account.
If you don't pass the first time, don't worry, you can resist the test as many times as required - until you pass.
New – Translation Feature
Our state-of-the-art e-learning portal now offers translation features. Making learning across countries easy with automatic language translation – available in 75 popular international languages. Allowing learners to study in their preferred language.
We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...
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