ITIL 4 Drive Stakeholder Value Course
The ITIL 4 Specialist - Drive stakeholder value course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focusing on how organizations can convert demand into value with the use of IT enabled services.
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Price
£949.00 including VAT (was £999.00)
Save £50.00
Offer ends 30 April 2024 - Course Type E-Learning
- Course Duration 18 Hours
- Course Access 6 Months Access
- Awarded By Peoplecert
- Student Discount Card Yes
The ITIL 4 Specialist - Drive stakeholder value course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focusing on how organizations can convert demand into value with the use of IT enabled services.
The ITIL 4 Specialist Drive Stakeholder Value module builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT-enabled services.
It will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
By studying the DSV course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimize the customer experience.
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
What is included in the course?
- Get certified At Your Own Pace.
- Fully Accredited.
- 6 Months Online Access.
- Official ITIL Specialist Exam Voucher (Exam Taken Online);
- Study Guides, Quizzes, Sample Exam and more...
- Tutor Support.
- 24/7 Helpdesk.
Entry Requirements
Candidates must hold the ITIL 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DSV exam.
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Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
The ITIL 4 course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager and others
In order to achieve your ITIL 4 qualification, you must pass the ITIL 4 Drive Stakeholder Value exam. You can take the exam online (virtually) using a service provided by PeopleCert.
When you have completed this course, you will be ready to start preparing for the ITIL 4 Drive Stakeholder Value exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
Exam Details:
Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher. Exam format is Closed book, multiple choice.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
- Lesson 1 – The Concept of the Customer Journey
- Lesson 2 – Customer Journey Key Concepts
- Lesson 3 – Designing and Improving the Customer Journey
- Lesson 1 – Understanding Markets and Marketing Activities
- Lesson 2 – Understanding Customers and Service Providers
- Lesson 1 – Supplier and Partner Relationships
- Lesson 2 – Customer Relationships
- Lesson 3 – Analyzing Customer Needs
- Lesson 4 – Using the Practice Guides
- Lesson 5 – The Relationship Management Practice
- Lesson 6 – The Supplier Management Practice
- Lesson 1 – Designing Digital Service Experiences
- Lesson 2 – Approaches for Selling and Obtaining Service Offerings
- Lesson 3 – Managing Demand and Opportunities
- Lesson 4 – Managing Requirements
- Lesson 5 – The Business Analysis Practice
- Lesson 1 – Value Co-Creation, Negotiation and Agreement
- Lesson 2 – The Service Level Management Practice
- Lesson 1 – Onboarding, Offboarding, and User Relationships
- Lesson 2 – Planning Onboarding and Offboarding, User Engagement
- Lesson 3 – The Service Catalogue Management Practice
- Lesson 4 – The Service Desk Practice
- Lesson 1 – Fostering a Service Mindset
- Lesson 2 – Service Request and Provision
- Lesson 3 – The Service Request Management Practice
- Lesson 1 – Service and Value Measurement and Validation Part 1
- Lesson 2 – Service and Value Measurement and Validation Part 2
- Lesson 3 – The Portfolio Management Practice
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.
All students enrolled on this course are eligible to apply for a TOTUM PRO Card, which offers discounts in a wide range of shops and websites, helping you get money off food, holidays and flights, clothes, make-up gym memberships and much more.
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The ITIL 4 Specialist - Drive stakeholder value course looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focusing on how organizations can convert demand into value with the use of IT enabled services.
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