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ITILV4-2

ITIL 4 Specialist: Create, Deliver and Support

799.0000 2023-12-30 ITILV4-2 799.0000
69 69 69 0

Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

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All students enrolled on this course are entitled to apply for an XO student discount card.

  • Type : E-Learning
  • Duration : 18 Hours
  • Access : 90 Days
  • Awarded By : Peoplecert
  • Eligible to Apply : Yes
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ITILV4-2

Ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

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Course Description
Course Description

This ITIL 4 Specialist: Create, Deliver and Support course builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services. 

Formerly known as the 'Information Technology Infrastructure Library', ITIL 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the ITIL 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL framework. Kickstart your path to becoming an ITIL Expert today!

What is included in the course? 

  • Accredited ITIL 4 E-Learning.
  • Get 90 Days Access.
  • 6 Months Access Available at an Additional Cost.   
  • Official ITIL 4 Exam Voucher (Exam Taken Online);
  • Study guides, quizzes, sample exam and more...
  • Tutor support.

Entry Requirements

  • Candidates must hold the ITIL Foundation Certification. The ITIL Foundation is a prerequisite for anyone wanting to study higher level ITIL courses.

This course comes with a 14 day money back guarantee so enrol today and get started.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.

The ITIL 4 course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
Who is this course for?
Who is this course for?
  • IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure
  • Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service
  • Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network
  • Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist and others
Course Assesment Process
Course Assessment Process

In order to achieve your ITIL 4 qualification, you must pass the ITIL 4 Specialist: Create, Deliver and Support exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL 4 Specialist: Create, Deliver and Support exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher 

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

Exam Details: 

Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40). Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.

Got a question about exams? Contact our course advisors by email or by phone on 01707 828 751. We're happy to help!

Requirements
Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?

Looking for more information?

What is ITSM?
ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does the ITIL certification path look like?
Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.
How can ITIL benefit businesses?
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
What's new with ITIL 4?
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
 

The course is organised into the following modules:

  • Module 1 SVS Key Concepts and Challenges
  • Module 2 – Value Streams for New Services
  • Module 3 – Value Streams for User Support
  • Module 4 – Know how to Create, Deliver and Support Services
  • Module 5 – Course Recap and Exam Preparation.

Each lesson contains a video tutorial, study guide and associated quiz.

EBooks and Practice Labs

Need Practical Experience?

As a bolt-on option, we offer Practice Labs as it provides users with an online lab platform to develop their practical skills in IT technologies such as CompTIA, Microsoft, Cisco and VMWare.


In addition to the hardware you require, you also gain access to high quality practical exercises covering exam topics to help you to maximize your study time and increase your results. Practice Labs are highly effective and offer a cheaper alternative to setting up your own test environment.


You will gain unlimited access to the Practice Labs for 12 months- helping you to consolidate your learning and prepare you for work.

Gain access to our E-Book's Library

This bolt-on option will provide you with a wealth of research and reference material to help you make the most of your studies. Our e-book's library will serve as a great addition to your course material and provide massive savings in comparison to the cost of buying additional study books to support your learning.


For more information about our career advice services, contact us on 01707 828 8751 to speak with one of our friendly course advisors today.

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