ITIL Service Design Course
ITIL Intermediate Service Design focuses on the design of IT services.
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Price
£699.00 including VAT (was £899.00)
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Offer ends 30 April 2024 - Course Type E-Learning
- Course Duration 21 Hours
- Course Access 90 Days
- Awarded By Peoplecert
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Additional FeaturesGet 6 months access (£99.00)
- Student Discount Card Yes
ITIL Service Design online course
ITIL Intermediate Service Design (SD) is one of five ITIL Service Lifecycle modules. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that enables you to design services that meet the needs of the organisation or programme.
The design process is vital to the continued improvement and development of services within the IT lifecycle. This module will give you access to the techniques required to develop, manage and integrate service design into the IT Service management process.
It also introduces the purpose, principles and processes of service design and teaches you how to organize and implement this as part of overall service management, as well as providing guidance on technology-related activities and considerations. In addition, this module demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.
The Service Design certification can only be taken following an accredited training course.
Who is ITIL Intermediate Service Design for:
ITIL Intermediate Service Design is suitable for IT professionals in positions such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager. It is also relevant to CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, and other IT professionals involved in the design of IT services
What is included in the course?
- Accredited ITIL Service Design E-Learning.
- Get 90 Days Access.
- 6 Months Access Available at an Additional Cost.
- Official ITIL Exam Voucher (Exam Taken Online);
- Study Guides, Quizzes, Sample Exam and more...
- Tutor Support.
Entry Requirements
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Students wishing to study the Service Transition course should already hold the ITIL Foundation Certificate.
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Bulk discounts
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
The ITIL SO course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
ITIL Intermediate Service Transition is suitable for anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.
In order to achieve your ITIL Service Operation (SD) qualification, you must pass the ITIL Service Design exam. You can take the exam online (virtually) using a service provided by PeopleCert.
When you have completed this course, you will be ready to start preparing for the ITIL SD exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.
This course comes with a FREE exam voucher
Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.
Exam Details:
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Transition course before requesting their exam voucher.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
It also aims for resource optimization and looks to continually improve essential processes.
ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
- Service Design Course Introduction
- Lesson 1 – Foundation Review
- Lesson 2 – Service Management as a Practice
- Lesson 3 – Introduction to Service Design
- Lesson 4 – Service Design Principles
- Lesson 5 – The 5 Design Aspects
- Lesson 6 – Business Service Management and Service Oriented Architecture
- Lesson 7 – Service Catalogue Management
- Lesson 8 – Service Level Management
- Lesson 9 – Capacity Management
- Lesson 10 – Availability Management
- Lesson 11 – IT Service Continuity Management
- Lesson 12 – Information Security Management
- Lesson 13 – Supplier Management
- Lesson 14 – Design Coordination
- Lesson 15 – Service Design Technology Related Activities
- Lesson 16 – Organising for Service Design
- Lesson 17 – Consideration of Technology
- Lesson 18 – Implementation and Improvement
- Lesson 19 – The Sample Exam
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Each lesson contains a video tutorial, study guide and associated quiz.
For purchases of 1 to 9 user enrolments select the number of users you require and add the course to your shopping basket by selecting Add to Basket. You will then be able to make payment using most credit and debit cards or a PayPal account. Once payment is confirmed, we’ll process your order and email your course login instructions.
For a licence for 10 or more user enrolments, discounts, or if you would like to pay by BACs transfer or by invoice, please contact us on 0808 175 1269 or email sales@mytrainingacademy.org.uk.
Purchase Order Payments: To pay and enrol for courses using a purchase order (PO), please email your PO details to sales@mytrainingacademy.org.uk.
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