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ITILV4-3

ITIL Service Operation Course

699.0000 2023-12-30 ITILV4-3 699.0000
69 69 69 0

This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.

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All students enrolled on this course are entitled to apply for an XO student discount card.

  • Type : E-Learning
  • Duration : 21 Hours
  • Access : 90 Days
  • Awarded By : Peoplecert
  • Eligible to Apply : Yes
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ITILV4-3

This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.

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Course Description
Course Description

ITIL Intermediate Service Operation focuses on the principles, processes, operational activities and functions that enable organisations and individuals to successfully manage how their products and services perform.

ITIL Intermediate Service Operation (SO) is one of five ITIL® Service Lifecycle modules. It focuses on the functions, principles, processes and operational activities that enable individuals and organisations to successfully manage how their products and services perform, helping them improve their IT Service Management.

The module focuses on the coordination and execution of activities regarding the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle. It also covers tech and support resources used to deliver them.

Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

What is included in the course? 

  • Accredited ITIL SO E-Learning.
  • Get 90 Days Access.
  • 6 Months Access Available at an Additional Cost.   
  • Official ITIL SO Exam Voucher (Exam Taken Online);
  • Study Guides, Quizzes, Sample Exam and more...
  • Tutor support.

Entry Requirements

  • Students wishing to study the Service Transition course should already hold the ITIL Foundation Certificate. 

This course comes with a 14 day money back guarantee so enrol today and get started.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 01707 828 751 to make an enquiry.

The ITIL SO course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
Who is this course for?
Who is this course for?

Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

Course Assesment Process
Course Assessment Process

In order to achieve your ITIL Service Operation (SO) qualification, you must pass the ITIL Service Operation exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL SO exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher 

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

Exam Details: 

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Operation course before requesting their exam voucher.

Got a question about exams? Contact our course advisors by email or by phone on 01707 828 751. We're happy to help!

Requirements
Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?

Looking for more information?

What is ITSM?
ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does the ITIL certification path look like?
Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.
How can ITIL benefit businesses?
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
What's new with ITIL 4?
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
The course is organised into the following modules:
  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition Related Activities
  • Organising for Service Transition
  • Technology Considerations for Service Transition
  • Implementation and Improvement of Service Transition 

    Course duration is 21 hours (minimum) and is 3 ITIL Credits

Each lesson contains a video tutorial, study guide and associated quiz.

EBooks and Practice Labs

Need Practical Experience?

As a bolt-on option, we offer Practice Labs as it provides users with an online lab platform to develop their practical skills in IT technologies such as CompTIA, Microsoft, Cisco and VMWare.


In addition to the hardware you require, you also gain access to high quality practical exercises covering exam topics to help you to maximize your study time and increase your results. Practice Labs are highly effective and offer a cheaper alternative to setting up your own test environment.


You will gain unlimited access to the Practice Labs for 12 months- helping you to consolidate your learning and prepare you for work.

Gain access to our E-Book's Library

This bolt-on option will provide you with a wealth of research and reference material to help you make the most of your studies. Our e-book's library will serve as a great addition to your course material and provide massive savings in comparison to the cost of buying additional study books to support your learning.


For more information about our career advice services, contact us on 01707 828 8751 to speak with one of our friendly course advisors today.

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