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MTA028

Guest Recovery Online Course

14.9900 2023-12-30 MTA028 14.9900
100 100 100 0 The Guest Recovery course explores why effective guest recovery is imperative in the hospitality industry. There is a strong emphasis placed on retaining customers and bringing in new customers to a business. https://mytrainingacademy.org.uk/pub/media/catalog/product/r/s/rsz_hospitality-professional-at-work-web.jpg
  • Price

    £14.99 including VAT (was £195.00)

    Offer ends 31 May 2022

    Save £180.01
  • Course Type E-Learning
  • Course Duration 20 Minutes
  • Course Access 12 Months
  • Awarded By Institute of Hospitality
  • Student Discount Card All students enrolled on this course are entitled to apply for a XO student discount card.
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MTA028
The Guest Recovery course explores why effective guest recovery is imperative in the hospitality industry. There is a strong emphasis placed on retaining customers and bringing in new customers to a business.
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Course Description
Get work ready with our

Guest Recovery course

today!
The Guest Recovery online course is for anyone that works in the hospitality sector, including front of house, back of house and management staff.
 
This course looks at how you can effectively handle a guest complaint and maintain loyal customers. You will learn how to handle guest complaints effectively in order to turn a service failure into a service win.
The course explores why effective guest recovery is imperative in the hospitality industry, with a strong emphasis placed on retaining customers and bringing in new customers to a business.
 
Completing this course is the perfect way to prove your knowledge of guest recovery. The certificate achieved is fully endorsed by the Institute of Hospitality.

You don’t need to have any previous training to do this course.

There is no formal assessment for this course. A course completion certificate will be issued.

On completion of this course, you will be able to:

  • Explain the cost of poor complaint handling
  • Understand and describe how complaints can benefit us
  • Demonstrate how to resolve complaints efficiently
  • Identify common reasons for complaints
  • Identify the best outcome when dealing with Guest Recovery

Benefits

  • 100% Pass Rate.
  • Easy to complete.
  • Improve your career prospects.
  • Learn valuable knowledge, skills, advice and guidance to help you achieve success.
  • Study online from anywhere.
  • Study at your own pace.
  • Download and print your certificate on successful completion.

Learn with confidence

Book

the best Guest Recovery course online

with My Training Academy today.

To get started, please select the number of users you require and add the course to your shopping basket by selecting 'Add to Basket'. You will then be able to make payment using most credit and debit cards or a PayPal account.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

Who is this course for?

This course is suitable for all levels of staff including front of house, back of house and management staff who work in a hospitality setting.

Our e-learning is a cost-effective and successful approach for many individuals and teams. It provides a flexible learning method, allowing candidates to schedule learning at a time that suits them and fits in with other commitments; ideal for those who find it difficult to take time away from their workplace. It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered.

In addition, there are none of the high costs of travel and accommodation associated with courses at an external venue.

Course Assessment Process

Assessment: There is no formal assessment for this course. A course completion certificate will be issued

Endorsement(s): Endorsed by the Institute of Hospitality.

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!

Requirements

Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.

Looking for more information?
What is the structure of the course?
The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience.
Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient.
Is there a test at the end of the course?
There is no formal assessment for this course. A course completion certificate will be issued
When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.
How long does it take to complete the course?
We estimate that the entire program is likely to take around 20 minutes to work through initially, but you may want to allow more time to repeat some areas.
Why is the price so low?
We are committed to providing approved training courses in vital skills at an affordable price. The cost of our courses and bundle offers reflect that commitment.
I work in hospitality, is this course appropriate to me?
Yes it is.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Media
Training Features

E-Learning Format

This eLearning is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace.

The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple-choice questions based on the material that you have studied.

Once you have passed the course you can download your fully accredited CPD certificate (PDF format) directly from your learning account.

Test Retakes

If you don't pass the first time, don't worry, you can resist the test as many times as required - until you pass.

New – Translation Feature

Our state-of-the-art e-learning portal now offers translation features. Making learning across countries easy with automatic language translation – available in 75 popular international languages. Allowing learners to study in their preferred language. 

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£195.00 £14.99

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Was £195.00 (Offer ends 31/05/2022)
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