Upgrade your skills with an extra 25% off selected courses with codeMTA25

​ITIL ​​Planning, Protection and Operation Course

699.0000 2023-12-30 ITILV4-9 699.0000
100 100 100 0

ITIL Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

  • Price

    £699.00 including VAT (was £899.00)

    Offer ends 31 May 2022

    Save £200.00
  • Course Type E-Learning
  • Course Duration 30 Hours
  • Course Access 90 Days
  • Awarded By Peoplecert
  • Additional Features

    Get 6 months access (£99.00)
  • Student Discount Card All students enrolled on this course are entitled to apply for a XO student discount card.

ITIL Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management.

Course Description

ITIL Intermediate Planning, Protection and Optimization (PPO) focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

Planning, Protection and Optimization (PPO) is one of the ITIL Service Capability modules.

It focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management.

The module provides an understanding of the ITIL Service Design processes, ensuring that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics designed meet user needs and will require little further change once introduced.

Who is PPO for:

The PPO qualification would be suitable for IT professionals, such as Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support, IT Operations Managers, Network Control and Operation, Network Support, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers.

What is included in the course? 

  • Accredited ITIL PPO E-Learning.
  • Get 90 Days Access.
  • 6 Months Access Available at an Additional Cost.   
  • Official ITIL Exam Voucher (Exam Taken Online);
  • Study Guides, Quizzes, Sample Exam and more...
  • Tutor Support.

Entry Requirements

  • Students wishing to study the Release, Control and Validation course should already hold the ITIL Foundation Certificate.   

This course comes with a 14 day money back guarantee so enrol today and get started.

Bulk discounts

Bulk discounts are available on purchases of 10 or more courses.

If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.

The ITIL PPO course offered on this page are offered by IT Training Zone Ltd. an ATO of AXELOS Limited.
Who is this course for?

ITIL Intermediate Planning, Protection and Optimization is suitable for Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks, Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.


Course Assessment Process

In order to achieve your ITIL Planning, Protection and Optimisation course (PPO) qualification, you must pass the ITIL PPO exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL PPO exam. To support you with this, this eLearning course contains a practice exam that will simulate the conditions of the real thing.

This course comes with a FREE exam voucher 

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

Exam Details: 

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Planning, Protection and Optimisation course before requesting their exam voucher.

Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!


Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.

For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player. 

Looking for more information?
What is ITSM?
ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What does the ITIL certification path look like?
Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.
How much is an ITIL certification worth?
According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.
How can ITIL benefit businesses?
ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.
What's new with ITIL 4?
There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.
What other frameworks can complement ITIL?
ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.
If we haven't answered your questions, please submit a question. We are happy to help and answer any questions you might have.
Course Outline
The course is organised into the following modules:
  • Introduction to Planning, Protection and Optimisation
  • Module 1 – Introduction to Planning, Protection and Optimisation
    • Module 1 – Lesson 1 – Core Concepts and Terminology
    • Module 1 – Lesson 2 – Service Design Basics
  • Module 2 – Demand Management
    • Module 2 – Lesson 1 – Demand Management Process Overview
    • Module 2 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 2 – Lesson 3 – Process Activities, Methods and Techniques
    • Module 2 – Lesson 4 – Developing Differentiated Offerings
    • Module 2 – Lesson 5 – Process Management
  • Module 3 – Capacity Management
    • Module 3 – Lesson 1 – Capacity Management Process Overview
    • Module 3 – Lesson 2 – The Capacity Management Sub-Processes
    • Module 3 – Lesson 3 – Underpinning Activities
    • Module 3 – Lesson 4 – Further Process Activities
    • Module 3 – Lesson 5 – Process Management
  • Module 4 – Availability Management
    • Module 4 – Lesson 1 – Process Overview
    • Module 4 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 4 – Lesson 3 – Reactive Process Activities Part 1
    • Module 4 – Lesson 4 – Reactive Process Activities Part 2
    • Module 4 – Lesson 5 – Proactive Process Activities Part 1
    • Module 4 – Lesson 6 – Proactive Process Activities Part 2
    • Module 4 – Lesson 7 – Proactive Process Activities Part 3
    • Module 4 – Lesson 8 – Process Management
  • Module 5 – Information Security Management
    • Module 5 – Lesson 1 – Process Overview
    • Module 5 – Lesson 2 – Policies, Principles and Basic Concepts
    • Module 5 – Lesson 3 – Activities, Methods and Techniques
    • Module 5 – Lesson 4 – Process Management
  • Module 6 – IT Service Continuity Management
    • Module 6 – Lesson 1 – Process Overview
    • Module 6 – Lesson 2 – The ITSC Lifecycle Part 1 – Initiation
    • Module 6 – Lesson 3 – The ITSC Lifecycle Part 2 – Requirements & Strategy
    • Module 6 – Lesson 4 – The ITSC Lifecycle Part 3 – Implementation
    • Module 6 – Lesson 5 – The ITSC Lifecycle Part 4 – Ongoing Operation
    • Module 6 – Lesson 6 – Process Management
  • Module 7 – Technology and Implementation
    • Module 7 – Lesson 1 – Generic Technology Requirements
    • Module 7 – Lesson 2 – Technology and Tool Evaluation
    • Module 7 – Lesson 3 – Planning & Implementing Service Management Technology
    • Module 7 – Lesson 4 – Service Management Implementation
    • Module 7 – Lesson 5 – Lifecycle Challenges, Critical Success Factors & Risks
    • Module 7 – Lesson 6 – Designing Technology Architectures
  • Module 8 – The Sample Exam

Course duration is 30 hours (minimum) and is 4 ITIL Credits

Each lesson contains a video tutorial, study guide and associated quiz.

EBooks and Practice Labs

Need Practical Experience?

As a bolt-on option, we offer Practice Labs as it provides users with an online lab platform to develop their practical skills in IT technologies such as CompTIA, Microsoft, Cisco and VMWare.

In addition to the hardware you require, you also gain access to high quality practical exercises covering exam topics to help you to maximize your study time and increase your results. Practice Labs are highly effective and offer a cheaper alternative to setting up your own test environment.

You will gain unlimited access to the Practice Labs for 12 months- helping you to consolidate your learning and prepare you for work.

Gain access to our E-Book's Library

This bolt-on option will provide you with a wealth of research and reference material to help you make the most of your studies. Our e-book's library will serve as a great addition to your course material and provide massive savings in comparison to the cost of buying additional study books to support your learning.

For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.

Student Reviews

We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...

£899.00 £699.00

Save £200.00

Was £899.00 (Offer ends 31/05/2022)
​ITIL ​​Planning, Protection and Operation Course

14 day money back guarantee


Spread the cost

Interest-free instalments


Enquire now
We're trusted by
Individuals, small businesses and large corporations who continuously put their trust in My Training Academy.
We are privileged to have trained individuals who work for some of the world’s largest companies, including: