Windows 7 Enterprise Desktop Support Technician Online Course
£99.00 including VAT (was £195.00)Save £96.00
Offer ends 31 May 2022
- Course Type Online Course
- Course Duration 35 Hours
- Course Access 12 Months
- Awarded By Microsoft
- Student Discount Card All students enrolled on this course are entitled to apply for a XO student discount card.
Although the exam(s) associated with this course has been retired by Microsoft, this course still retains value as a training resource & learners will receive a certificate of completion after completing the course.
This Windows 7 Enterprise Desktop Support Technician online course will teach students how to support environments that use the Windows 7 operating system and prepare you for the Microsoft 70-685 exam.
It covers the following areas:
- Identifying cause of and resolving desktop application issues.
- Identifying cause of and resolving networking issues.
- Managing and maintaining systems that run Windows 7 client.
- Supporting mobile users.
- Identifying cause of and resolving security issues.
For anyone who manages their Microsoft training, this Microsoft 70-685 training can be used for 70-685 exam prep, on-boarding new staff, or as part of a team training plan.
The Windows 7 Enterprise Desktop Support Technician course has been designed to give you real-world knowledge that you can put to use from day one. It's highly flexible, so you can set your own timetable and study at your own pace.
- Improve your career prospects.
- Learn valuable knowledge, skills, advice and guidance to help you achieve success.
- Study online from anywhere.
- Study at your own pace.
- Download and print your certificate of completion.
Bulk discounts are available on purchases of 10 or more courses.
If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on 0808 175 1269 to make an enquiry.
The course is designed for IT support technicians who wish to support environments that use the Windows 7 operating system. It is also ideal for professionals who wish to upgrade their knowledge.
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.
You'll sit an exam at a local test centre. We provide interactive quizzes after each module and a mock exam at the end of your course to ensure you're fully prepared for the real thing. Once you've passed with at least 80%, you'll be able to book your exam as a private candidate.
To make life easier, we can help you find an appropriate exam centre and give you all the information you need to secure your place. You can use the Pearson Vue Test Locator to find test centre locations near you.
Please note that the exam fees aren’t included in the course price. To find the latest exam prices, visit:
Once you’re fully prepared and ready to sit your exam, all you’ll have to do is purchase your exam voucher and schedule your exam at a test centre near you. For more information on how to schedule your exams, please visit our exams and testing page.
Got a question about exams? Contact our course advisors by email or by phone on 0808 175 1269. We're happy to help!
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
We've put together a list of relevant job titles you can apply for after achieving your certification (note that some careers may require further study, training and/or work experience):
- Desktop Support
- Desktop Administrator
- Windows 7 Specialist
- Windows Consultant
- Windows Administrator
Once you have achieved your certification, you'll have full access to our recruitment package for a wide range of information and advice - including:
- How to put together a killer CV, Covering Letters and Thank You emails.
- How to gain relevant work experience.
- How to prepare for interviews.
- How to understand Job adverts.
- How to choose the right recruitment agency.
- How to look for work on LinkedIn.
- Information on dealing with redundancy.
Our careers advice section is available for you to see now. For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.
Getting a Microsoft certification will always help you stand out from the crowd, now and in the future - whether you're just starting out, developing your career, or changing direction entirely.
Research by e-Skills UK has shown that IT and telecommunications now employs 1 in 20 of the UK workforce. It also suggests the digital sector will need nearly 300,000 new recruits by 2020 to meet the demand for skills in this area.
- 1.1 Introduction to Exam 685 Windows 7 Enterprise Desktop Support Technician
- 1.2 Introduction to Installing Upgrading and Migrating To Windows 7
- 1.3 Windows 7 Pre - Installation Requirements
- 1.4 Installing Windows 7 - Part 1
- 1.5 Installing Windows 7 - Part 2
- 1.6 Installing Windows 7 - Part 3
- 1.7 Overview of Image Based Installations - Part 1
- 1.8 Overview of Image Based Installations - Part 2
- 1.9 Overview of Image Based Installations - Part 3
- 1.10 Configuring Application Compatibility
- 1.11 Chapter 1 Summary
- 2.1 Introduction to Configuring Disks and Device Drivers
- 2.2 Managing and Maintaining Disks - Part 1
- 2.3 Managing and Maintaining Disks - Part 2
- 2.4 Managing and Maintaining Disks - Part 3
- 2.5 Installing and Configuring Device Drivers
- 2.6 Chapter 2 Summary
- 3.1 Introduction to Configuring File Access and Printers
- 3.2 Overview of Authentication and Authorization
- 3.3 Managing File Access - Part 1
- 3.4 Managing File Access - Part 2
- 3.5 Managing Shared Folders - Part 1
- 3.6 Managing Shared Folders - Part 2
- 3.7 Configuring File Compression
- 3.8 Managing Printing
- 3.9 Chapter 3 Summary
- 4.1 Introduction to Identifying and Resolving Logon Problems
- 4.2 Understanding Authentication
- 4.3 Managing Computer Accounts
- 4.4 Additional Network Services - Part 1
- 4.5 Additional Network Services - Part 2
- 4.6 Troubleshooting User Properties
- 4.7 Resolving Logon Issues
- 4.8 Chapter 4 Summary
- 5.1 Introduction to Configuring Network Connectivity
- 5.2 Configuring T C P I P Connectivity - Part 1
- 5.3 Configuring T C P I P Connectivity - Part 2
- 5.4 Configuring T C P I P Connectivity - Part 3
- 5.5 Automatic I P Address Allocation
- 5.6 Name Resolution
- 5.7 Wireless Networking - Part 1
- 5.8 Wireless Networking - Part 2
- 5.9 Wireless Networking - Part 3
- 5.10 Chapter 5 Summary
- 6.1 Introduction to Troubleshooting Network Issues
- 6.2 Troubleshooting Network Connectivity - Part 1
- 6.3 Troubleshooting Network Connectivity - Part 2
- 6.4 Troubleshooting Network Connectivity - Part 3
- 6.5 Troubleshooting Name Resolution - Part 1
- 6.6 Troubleshooting Name Resolution - Part 2
- 6.7 Troubleshooting Name Resolution - Part 3
- 6.8 Troubleshooting Network Printing - Part 1
- 6.9 Troubleshooting Name Resolution - Part 2
- 6.10 Troubleshooting Name Resolution - Part 3
- 6.11 Chapter 6 Summary
- 7.1 Introduction to Mobile Computing and Remote Access
- 7.2 Configuring Mobile Computer and Device Settings
- 7.3 Using Remote Control Tools
- 7.4 Configuring and Troubleshooting Remote Access - Part 1
- 7.5 Configuring and Troubleshooting Remote Access - Part 2
- 7.6 Configuring and Troubleshooting Remote Access - Part 3
- 7.7 Configuring and Troubleshooting Remote Access - Part 4
- 7.8 Configuring Branch Cache Managing Computer Accounts
- 7.9 Chapter 7 Summary
- 8.1 Introduction to Securing Windows 7 Desktops
- 8.2 Overview of Security Management - Part 1
- 8.3 Overview of Security Management - Part 2
- 8.4 Overview of Security Management - Part 3
- 8.5 User Account Control
- 8.6 Application Restrictions - Part 1
- 8.7 Application Restrictions - Part 2
- 8.8 Configuring The Windows Firewall - Part 1
- 8.9 Configuring The Windows Firewall - Part 2
- 8.10 Configuring The Windows Firewall - Part 3
- 8.11 Configuring The Windows Firewall - Part 4
- 8.12 Securing and Troubleshooting Internet Explorer - Part 1
- 8.13 Securing and Troubleshooting Internet Explorer - Part 2
- 8.14 Securing and Troubleshooting Internet Explorer - Part 3
- 8.15 Chapter 8 Summary
- 9.1 Introduction to Optimizing and Troubleshooting Performance And Reliability
- 9.2 Overview of Performance and Reliability Tools - Part 1
- 9.3 Overview of Performance and Reliability Tools - Part 2
- 9.4 Optimizing Performance - Part 1
- 9.5 Optimizing Performance - Part 2
- 9.6 Dealing with Hardware Failure
- 9.7 Chapter 9 Summary
- 10.1 Introduction to Maintaining Windows7 Desktops
- 10.2 Troubleshooting Utilities - Part 1
- 10.3 Troubleshooting Utilities - Part 2
- 10.4 Troubleshooting Utilities - Part 3
- 10.5 Troubleshooting Utilities - Part 4
- 10.6 Backing Up and Restoring Data
- 10.7 Using System Restore
- 10.8 Configuring Windows Update
- 10.9 Chapter 10 Summary
- 10.10 Outro
EXPERT INSTRUCTOR-LED TRAINING
We only uses the industry’s finest instructors to develop our courses. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
QUIZZES & EXAM SIMULATORS
Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding. This will allow you to gauge your effectiveness before moving to the next module in your course. Our Courses also include practice exams designed to replicate and mirror the environment in the testing centre. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
VISUAL DEMONSTRATIONS & MULTIMEDIA PRESENTATIONS
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Our Courseware always focuses on real world scenarios and skill-set development.
NAVIGATION & CONTROLS
Our self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
SOCIAL LEARNING & NETWORKING
We Have designed a world class Learning Management System (LMS). This system allows you to interact and collaborate with other students, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
FLASH CARDS & EDUCATIONAL GAMES
Our Courseware knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
12 MONTHS UNLIMITED ACCESS
Each student will have 12 months unlimited access to allow you to have access to the training anytime 24/7.
Need Practical Experience?
As a bolt-on option, we offer Practice Labs as it provides users with an online lab platform to develop their practical skills in IT technologies such as CompTIA, Microsoft, Cisco and VMWare.
In addition to the hardware you require, you also gain access to high quality practical exercises covering exam topics to help you to maximize your study time and increase your results. Practice Labs are highly effective and offer a cheaper alternative to setting up your own test environment.
You will gain unlimited access to the Practice Labs for 12 months- helping you to consolidate your learning and prepare you for work.
Gain access to our E-Book's Library
This bolt-on option will provide you with a wealth of research and reference material to help you make the most of your studies. Our e-book's library will serve as a great addition to your course material and provide massive savings in comparison to the cost of buying additional study books to support your learning.
For more information about our career advice services, contact us on 0808 175 1269 to speak with one of our friendly course advisors today.
We make it our absolute mission to give you the training you need and the service you deserve. Hear what our students say about us...
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